NexHub — Terms & Conditions
Version 1.0 · Effective date: 6 August 2026
Who you're contracting with: James Stanislaus Brennan (ABN 98 617 876 699), trading as NexHub ("NexHub", "we", "us"), Queensland, Australia.
1. Plain-English summary
This summary is for convenience — the full terms below govern. You keep ownership of your data, and you can export it for 30 days after you cancel. You can cancel anytime. We give you 30 days' notice before any price rise, and you can leave before it takes effect. NexHub is a tool: it keeps records, does calculations and shows readings — your business stays responsible for its own compliance, pricing and decisions in the field. We're fair on liability both ways, and Australian Consumer Law rights always stand.
2. About these terms
2.1 These terms are a standard-form agreement between NexHub and the business that registers an account (the "Subscriber"). They apply to everyone the Subscriber invites into its account ("Staff Users") and govern all use of the NexHub web application, mobile experiences, websites and related services (the "Service").
2.2 By creating an account, or by using the Service, you agree to these terms. If you're accepting for a company, you confirm you're authorised to bind it.
2.3 Your customers (the people whose lawns, homes or sites your business services — "End Clients") are not parties to these terms. Where the Service gives End Clients access (for example the client portal), their use of the portal is governed by these terms as applicable, the Privacy Policy, and your business's own arrangements with them.
3. Your account
3.1 The Subscriber controls the account, decides who its Staff Users are, and is responsible for what's done under its account — including keeping login credentials secure and removing access for departed staff.
3.2 You must be at least 18 years old to open an account. Account information must be accurate and kept current. One person must be designated the account owner; ownership can be transferred to another person in your organisation via Settings or by written request from the current owner.
3.3 If there's an internal dispute over who controls an account, we'll act on the instructions of the registered account owner, and otherwise on reasonable evidence of authority (such as company records).
3.4 The account is yours, not ours. We claim no ownership of your account or your data (see section 8).
4. Plans, free tier, trials and Early Access (Beta)
4.1 Plans. The features, limits and pricing of each plan are described on our pricing page at the time you subscribe. Prices are in Australian dollars and include GST unless stated otherwise.
4.2 Free tier. If we offer a free tier, it is genuinely free for the features and limits it lists. We may adjust what a free tier includes with reasonable notice; we won't delete your data because you're on a free tier.
4.3 Early Access (Beta) tier. During our Early Access program you can use the Service — including all features — free of charge. In exchange, you acknowledge that: (a) beta features are provided as-is and may change, break, or be withdrawn; (b) when NexHub reaches full release, Early Access ends and you'll need to choose from the plans then offered to continue — we'll give you at least 30 days' notice before that happens; (c) your data is retained through the transition and remains exportable whether or not you continue.
4.4 Beta features generally. From time to time we may label individual features "beta", "preview" or similar, on any plan. These are provided for evaluation, may never become generally available, and are excluded from any service commitments — but the data you enter into them remains your data under section 8.
4.5 Trials. If we offer a free trial of a paid plan, we'll state its length and what happens at the end. We will not silently convert a trial into a paid subscription — if payment details are collected up front, we'll tell you clearly before the first charge.
5. Fees, billing and GST
5.1 Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as selected) via our payment processor (currently Stripe). You authorise recurring charges to your nominated payment method until you cancel.
5.2 All amounts are in AUD. Where a price is expressed as GST-inclusive, we'll issue tax invoices identifying the GST component.
5.3 Upgrades take effect immediately, with a pro-rata charge for the remainder of the current billing period. Downgrades take effect from the next billing period.
5.4 If a payment fails, we'll retry and notify you. If payment remains outstanding 14 days after notice, we may suspend paid features until payment is made. Suspension for non-payment never blocks your access to export your data (section 9).
5.5 We don't charge interest on late payments, and we won't pursue you for our internal collection costs beyond reasonable third-party costs actually incurred.
6. Price changes
6.1 We may change subscription prices from time to time. We'll give you at least 30 days' written notice (email or in-app) before any increase affects you.
6.2 If you don't want to pay the new price, you can cancel before it takes effect and the old price applies until your cancellation date. Continuing to use a paid plan after the effective date is acceptance of the new price. Price changes never apply retroactively.
7. Cancellation and refunds
7.1 You can cancel your subscription at any time in Settings or by written notice. Cancellation takes effect at the end of the current billing period, and you keep access until then.
7.2 We don't provide refunds or credits for partial billing periods, except: (a) where required by the Australian Consumer Law or another law; (b) where we've materially failed to provide the Service and haven't fixed it within a reasonable time of being notified; or (c) where these terms expressly say so.
7.3 On cancellation, section 9 (data export and deletion) applies.
8. Your data — ownership and our licence
8.1 "Your Data" means everything your business and its Staff Users enter into or generate in the Service: customers, properties and property maps, quotes, jobs, invoices, photos, notes, chemical and application records, timesheets, messages and files.
8.2 You own Your Data. Title and all intellectual property rights in Your Data remain yours (or your End Clients', as applicable). We claim no ownership.
8.3 You grant us a limited, non-exclusive licence to host, copy, transmit, back up, display and process Your Data solely to: (a) provide and support the Service; (b) comply with law; and (c) create de-identified, aggregated data (which cannot identify you, your staff or your End Clients) to operate, benchmark and improve the Service. We do not sell Your Data, and we do not use identifiable Your Data to train AI models.
8.4 Your responsibilities for Your Data. You're responsible for: the accuracy and legality of Your Data; having the right to upload it; and giving any notices and obtaining any consents your business needs from End Clients and staff (see also sections 11, 12 and 15). Between you and your End Clients, personal information about End Clients is your responsibility; we process it on your behalf as described in our Privacy Policy.
8.5 We maintain regular backups, but you should also keep your own copies of critical records. Subject to section 21, our liability for data loss is not excluded — it's handled under the ACL and the liability cap, not waived.
9. Data export and deletion on closure
9.1 You can export Your Data (including via CSV) at any time while your account is open — including while suspended for non-payment.
9.2 After cancellation or account closure, we'll keep Your Data available for export for 30 days. After that window we'll delete or de-identify it within a reasonable period, except where we must retain records by law (for example tax and financial records).
9.3 If you ask us in writing to delete Your Data sooner, we will, subject to legal retention obligations.
10. Acceptable use
10.1 You may use the Service only for lawful business purposes. You must not: (a) breach any law or third-party right; (b) upload malicious code or attempt to probe, disable or circumvent security (penetration testing requires our prior written consent); (c) reverse engineer, copy or resell the Service, or access it to build a competing product; (d) scrape or bulk-extract data other than your own; (e) use the Service to send unlawful, deceptive or harassing communications; (f) impose unreasonable load on the platform or bypass usage limits.
10.2 We may throttle or suspend activity that materially threatens the security or stability of the Service for other customers, and we'll notify you promptly if we do.
11. Messaging, SMS and email compliance
11.1 Where the Service lets you send email or SMS to your End Clients, you are the sender. You're responsible for complying with the Spam Act 2003 (Cth) — including having consent, identifying your business, and honouring unsubscribes — the Do Not Call Register Act 2006 (Cth) where applicable, and the Australian SMS Sender ID Register requirements for any sender IDs you use.
11.2 Carriers and messaging providers may filter or block messages; we don't control this and don't guarantee delivery.
11.3 If your messaging draws a complaint, carrier block or regulator action that creates a material compliance risk, we may suspend the messaging feature (not your whole account) while it's resolved.
12. Chemical records and compliance features — important
12.1 NexHub includes tools for recording chemical applications, storing product and safety data, tracking licences, and exporting records (together, "Compliance Features").
12.2 The Compliance Features are record-keeping tools only. NexHub does not provide agronomic, chemical-safety, medical, legal or regulatory advice. We do not verify the chemical data, label information or records your business enters.
12.3 The product label, the SDS and the law always override anything in the Service. Your business remains solely responsible for: holding the required licences (for example a QLD ACDC licence); the decision to apply or not apply any product; compliance with APVMA requirements and state/territory law; and the accuracy, completeness and retention of its records.
12.4 Using the Compliance Features does not guarantee your business is compliant, and we're not liable for regulatory outcomes, fines or losses arising from your chemical use or record-keeping.
13. Weather and spray-condition readings — data, not advice
13.1 The Service can display environmental readings (such as wind, temperature, humidity and rainfall) sourced from third-party providers, including providers you connect with your own API key.
13.2 Readings are informational data only. They are not a direction, recommendation or advice to spray, not spray, or take any other action. Conditions change and third-party data can be wrong, delayed or unavailable. The licensed applicator on site is solely responsible for assessing conditions and deciding whether and how to proceed.
13.3 We're not liable for decisions made, or not made, in reliance on displayed readings.
14. Calculators, quotes, diagnostics and AI-assisted features
14.1 The Service includes pricing calculators, quoting tools, diagnostic/upsell suggestions and other features that generate outputs from the rates, rules and data your business configures, in some cases assisted by artificial intelligence.
14.2 Outputs are working tools, not guarantees: they can contain errors, and AI-generated content may be inaccurate or incomplete. A human in your business must review quotes, invoices, treatment suggestions and client-facing content before relying on or sending them. Your prices and your client relationships remain yours to manage.
14.3 Where a feature uses AI, we'll say so in the product or documentation. Our commitments on data and AI training are in section 8.3 and the Privacy Policy.
15. GPS and location features
15.1 The Service includes optional location features (such as job check-ins, route planning and timesheet locations) that collect device location from Staff Users' devices while enabled.
15.2 The Subscriber decides whether to use these features and is responsible for complying with applicable workplace surveillance and employment laws — including giving staff any legally required notice of location tracking (for example under state workplace surveillance legislation) — before enabling them. Staff can control device-level permissions; disabling location may limit related features.
16. Third-party services and integrations
16.1 The Service integrates with third-party products — for example Xero, QuickBooks Online (Intuit), payment providers, mapping and weather services. Enabling an integration authorises us to exchange the relevant data with that provider on your behalf. Your use of a third-party product is governed by its own terms and privacy policy.
16.2 We're not responsible for third-party products, their availability, or what they do with data once it's in their systems, and an integration may be affected if the provider changes or withdraws its APIs. Where we retire or materially change one of our own published integrations or APIs, we'll give reasonable notice — ordinarily at least 6 months for a published API version.
16.3 Data we obtain from an integration (for example from the Xero or Intuit APIs) is used only to provide the Service to the account that connected it, is not sold or shared with other parties without consent, and is not used to train AI models.
17. Payments processed through the Service
17.1 Where the Service enables your business to take payments from End Clients (for example card payments or direct debit), those facilities are provided by third-party payment providers (such as Stripe) under their own terms, which you'll be asked to accept when you enable the facility. We never enable a payment facility on your behalf without your action.
17.2 You're responsible for your obligations to your payment provider and to your End Clients, including refunds, chargebacks and receipts, and for any card surcharging complying with applicable law.
18. Availability, support and changes to the Service
18.1 We aim to keep the Service available at all times but don't promise uninterrupted or error-free operation. Planned maintenance will be scheduled to minimise disruption where practicable.
18.2 Support is provided as described on our website for your plan.
18.3 We continuously improve the Service and may add, change or remove features. If a change materially reduces the core functionality of your paid plan, we'll give you at least 30 days' notice and you may cancel under section 7 with a pro-rata refund of prepaid, unused fees for the affected period.
19. Intellectual property
19.1 We (and our licensors) own the Service, its software, design and branding. These terms give you a right to use the Service, not ownership of it.
19.2 If you give us feedback or suggestions, we can use them without restriction or payment — this doesn't include Your Data.
20. Warranties and the Australian Consumer Law
20.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your service contract with us and to a refund for the unused portion, or to compensation for its reduced value; you are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
20.2 Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Competition and Consumer Act 2010 (Cth) or any other law that cannot lawfully be excluded, restricted or modified.
20.3 Subject to clauses 20.1 and 20.2, and to the extent permitted by law where the Service is not of a kind ordinarily acquired for personal, domestic or household use, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the affected services or paying the cost of having them resupplied.
20.4 Otherwise, the Service is provided on an "as available" basis and we don't warrant it will meet your specific requirements or be error-free.
21. Liability
21.1 Mutual cap. Subject to clauses 20 and 21.3, each party's total aggregate liability to the other arising out of or in connection with the Service in any 12-month period is limited to the fees paid or payable by the Subscriber in the 12 months preceding the event giving rise to liability (or AUD $100 if no fees were payable).
21.2 Subject to clause 21.3, neither party is liable to the other for loss of profits, revenue, goodwill or anticipated savings, or for indirect or consequential loss.
21.3 Nothing limits liability for: death or personal injury caused by negligence; fraud; a party's infringement of the other's intellectual property; the Subscriber's payment obligations; or liability that cannot be limited by law (including under the ACL).
22. Indemnities
22.1 By you. You indemnify us against third-party claims (including by your End Clients, your staff, or regulators) to the extent arising from: Your Data; your communications and messaging; your chemical use, licensing or regulatory compliance; or your breach of law — except to the extent we caused the loss.
22.2 By us. We'll defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these terms, infringes Australian intellectual property rights, and we'll pay resulting damages finally awarded or agreed in settlement. If the Service becomes subject to such a claim we may modify it, procure the right for you to keep using it, or refund prepaid unused fees and end the affected part.
23. Suspension and termination
23.1 You can leave any time (section 7).
23.2 We may suspend or terminate for cause: (a) material breach of these terms not remedied within 14 days of written notice (non-payment is handled under clause 5.4); (b) breach that can't be remedied, unlawful use, or a genuine security or legal risk requiring immediate action; (c) your insolvency.
23.3 We may withdraw the Service (in whole or in a region) on at least 90 days' notice, refunding prepaid unused fees. We will not terminate a paying customer's account "at will" without cause on less notice than this.
23.4 On any termination: accrued rights survive; you owe fees up to the effective date; and section 9's export window applies. Sections 8, 9, 12–14, 19–22, 24 and 25 survive termination.
24. Changes to these terms
24.1 We may update these terms. For material changes we'll give at least 30 days' notice by email or in-app before they take effect. If you don't accept a material change, you can cancel before the effective date and (for prepaid periods) receive a pro-rata refund of unused fees. Continued use after the effective date is acceptance. We'll keep a dated version history available.
25. General
25.1 Governing law. These terms are governed by the laws of Queensland, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia.
25.2 Disputes. Before starting proceedings (other than urgent injunctive relief), the parties will attempt in good faith to resolve any dispute by negotiation within 30 days of written notice of the dispute.
25.3 Notices. We'll send notices to your account owner's email and/or in-app; you can send notices to james@nexhub.au. Electronic notices satisfy any requirement for written notice.
25.4 Assignment. You may transfer your account under clause 3.2. Neither party may otherwise assign these terms without the other's consent (not to be unreasonably withheld), except we may assign to an acquirer of our business who agrees to honour these terms.
25.5 Force majeure. Neither party is liable for delay caused by events beyond its reasonable control. If such an event continues for more than 45 days, either party may terminate the affected services and we'll refund prepaid unused fees.
25.6 Severability; entire agreement; no waiver. If a clause is unenforceable it's severed and the rest stands. These terms (with the Privacy Policy and any plan descriptions) are the entire agreement. A failure to enforce isn't a waiver.
26. Contact
James Stanislaus Brennan (ABN 98 617 876 699), trading as NexHub
Queensland, Australia
Email: james@nexhub.au